Rio Serrano Hotel And Spa, Torres del Paine National Park ➤ Reviews, Rooms & Prices 2025

Book on our site

Up to 10% cheaper

than Booking.com

Key details

About the Hotel

Torres Del Paine, Torres del Paine National Park, Chile

Río Serrano Hotel and Spa is situated at the southern edge of Torres del Paine National Park in Chile. This regional and family-owned establishment was founded by Jaime Arancibia Tagle, a builder turned tourism developer. The hotel offers a blend of comfort and nature, featuring breathtaking views of the Paine massif and the Serrano River. This would be a key spot for visitors interested in exploring one of the most remarkable natural landscapes in the world.

Location

Río Serrano Hotel and Spa is located approximately 80 kilometers from the nearest airport, Aeropuerto Teniente Julio Gallardo. The hotel is well-positioned for easy access to local outdoor activities such as hiking and kayaking in Torres del Paine National Park. The surrounding Villa Serrano sector also offers a range of tourist services, including expeditions and transfers.

Rooms

Río Serrano Hotel and Spa provides various accommodation options, including superior, standard, and standard plus rooms. Each room is designed to ensure guest comfort and offers striking views of the surrounding landscape. The superior room features a large window that overlooks the Serrano River and Torres del Paine mountains. Standard rooms incorporate elements of Patagonian design, providing an atmosphere of balance and harmony.

Eat & Drink

The hotel hosts two dining venues, the 'Qawasqar' restaurant and the 'De Agostini' bar, both offering local culinary experiences. Signature dishes incorporate regional ingredients, with highlights such as traditional Magellanic lamb cooked on a spit. The bar also features signature cocktails inspired by Chilean elements, alongside a selection of wines from the country’s top vineyards.

Leisure & Business

The spa area at Río Serrano Hotel and Spa is crafted for relaxation, featuring a heated pool nourished by glacier waters and a sauna for wellness. Guests can enjoy various recreational activities, including a pool table and a children's game room. The common areas are designed for comfort, with spaces to relax by a fireplace after outdoor adventures.

View all

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Centre

Torres del Paine National Park 14.7 km

Airports

Aeropuerto Teniente Julio Gallardo (PNT) 77.1 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Beautiful Spa Experience

“The spa at Rio Serrano was simply beautiful and very relaxing. After long days of hiking, it was the perfect retreat. I indulged in a massage and it was truly rejuvenating. The atmosphere was serene, and I appreciated that the facilities were well-maintained.” view full review

Delicious Dining Options

“The dining experience was good, featuring a two-choice appetizer and entrée for dinner. Breakfast had a wide variety of options that filled me up for the day. I particularly loved the free beverages, including soda and juice, which made the experience feel even more generous.” view full review

Fine Room View

“I stayed in a room on the third floor with a magnificent view of the Paines Massif. Waking up to such amazing scenery every morning was a highlight of my stay. The room was spacious and comfortable, with all the necessary amenities to make my stay enjoyable.” view full review

Eco-Friendly Bathroom Amenities

“The bathroom came equipped with natural, organic, and biodegradable products that I absolutely loved. Unlike the typical hotel toiletries, the shampoo and conditioner provided were among the best I've experienced. It made using the facilities feel luxurious and sustainable at the same time.” view full review

General

Wi-Fi
Lift

Dining

Restaurant
Bar/ Lounge area

Spa & Leisure

Swimming pool

Room features

In-room safe
Balcony

Media

Television
Telephone

Location

Torres Del Paine, Torres del Paine National Park, Chile

Map view

Torres Del Paine, Torres del Paine National Park, Chile

City landmarks

Torres de Paine

Mirador Cuernos Del Paine

4.8 km

Restaurants

Quincho Pampa Lodge

310 m

Lote 1

Reviews and Ratings

Feedback from previous guests about their experience.

76%

liked the hotel and would stay again

Stunning mountain views

Modern, clean facilities

Poor transport options

Inconsistent service

7.6/10

Very good

Rooms

8.0

Location

9.0

Service

6.5

Dining

6.4

Kevin

United Kingdom, February 2025

6.8/10

The hotel offers a clean and modern atmosphere with great facilities and stunning views of the nearby mountains. However, the location is a bit far from the main attractions and the service can be inconsistent, especially concerning transport options around the park. Overall, it’s a nice place if you have your own vehicle, but it may not be ideal for everyone.

Rooms

9.0

The rooms were spacious and comfortable, featuring breathtaking views from the bedroom window. I particularly enjoyed having a balcony facing the massif.

Service

5.0

Service was a mixed bag; while the restaurant and bar staff were generally good, the excursions team was often unhelpful and inflexible.

Location

6.0

The hotel is located just outside the national park in a valley along the winding Rio Serrano, providing stunning views of the Torres del Paine massif. However, it is quite a distance from the main hiking trails, which was a bit disappointing.

Dining

6.0

Dining options were average; while the views were great, dinner was just okay and breakfast could have offered more hot food choices.

Facilities

8.0

The hotel features a fantastic pool and spa area, which I really enjoyed. Overall, the amenities were modern and well maintained.

Stunning mountain views

Poor transport options

Kathleen

United Kingdom, November 2024

8.0/10

I had a wonderful stay at this hotel with stunning views of Torres del Paine. The lodge is beautiful, and the excursions were genuinely fantastic, led by knowledgeable guides. While the food was decent, it wasn’t remarkable, and the service experience left room for improvement, particularly during check-in and check-out. Overall, it was a lovely experience, especially the views and activities.

Rooms

9.0

The room I stayed in was spacious and featured a lovely balcony with amazing views of the massif. It had a massive bed and was very comfortable.

Service

6.0

The service was inconsistent; while the excursion staff were great, other interactions were less than ideal, especially at check-in and during meals.

Location

10.0

Nestled in a valley along the winding Rio Serrano, the hotel offers stunning views of the mountains, which makes it a breathtaking location.

Dining

7.0

The dining experience was alright—most dishes were based on local ingredients, but I would have preferred more vegetable options. The buffet during meals was more than adequate, but not extraordinary.

Facilities

8.0

The facilities were nice, with inviting sitting areas and a lovely deck facing the views, which added to the experience.

Edward

United Kingdom, November 2024

8.6/10

I had a wonderful experience at this resort with stunning views of Torres del Paine. The all-inclusive package made my stay hassle-free, and the service was exceptional. However, I found the excursions poorly explained and the dining menu could use some variety over a longer stay.

Rooms

9.0

Our room had an incredible view of the mountains and was bright and inviting.

Service

Location

10.0

Situated in a valley with breathtaking views of the snow-capped peaks, the location is simply unbeatable.

Dining

7.0

The food was generally good, but after a few days, the menu became kind of repetitive.

Facilities

8.0

The swimming pool and spa were great for relaxing after long hikes.

Georgia

United Kingdom, October 2024

7.8/10

Staying at this hotel was a memorable experience, thanks to its stunning location and excellent excursions. However, the room I initially booked was not ideal due to its layout, and I felt the dining prices were a bit steep. Overall, the service was commendable, and if you can secure a room with a better view, it's definitely worth it.

Rooms

6.0

The first room I had was under the eaves, making it a bit challenging to navigate with its slanted ceiling. Thankfully, I was able to switch to a better room with an amazing view of the mountains.

Service

9.0

The staff was exceptional, especially at the front desk, who handled my reservation mix-up graciously and made my stay much more enjoyable.

Location

10.0

Situated just outside the national park, the hotel boasts killer views of the snow-capped mountain peaks, making it an incredible place to unwind.

Dining

7.0

Dining here had its highs and lows; the food was good, but I found it overpriced for what was offered. I enjoyed some seafood, but the vegetarian options were a bit limited.

Facilities

7.0

The facilities provided a nice experience overall, although I faced some inconveniences at the spa regarding locker availability and shower amenities.

Victor

United Kingdom, October 2024

7.0/10

I had mixed feelings about my stay. The views from the rooms are absolutely stunning, but I encountered significant issues during my visit, particularly with the initial room and service. However, the amenities like the spa and excursions were highlights that made my experience better in the end.

Rooms

7.0

The rooms offered breathtaking views of the mountains, especially from the superior room that I was eventually moved to. However, the initial room had a strong smell of smoke and dampness, which was quite unpleasant.

Service

6.0

Service varied greatly. While the front desk seemed overwhelmed and initially unhelpful, once I spoke with guest services, things improved dramatically.

Location

9.0

The location just outside the national park is fantastic, providing easy access to the park's beauty and plenty of opportunities for excursions and activities.

Dining

5.0

Dining was a mixed experience. While the dinner options were tasty, I found the portion sizes disappointingly small for the price, leaving me feeling hungrier than when I arrived.

Facilities

7.0

The hotel has wonderful facilities, including a lovely spa and a restaurant with great ambiance, but some aspects felt more like a 3-star experience in terms of room quality.