Rio Serrano Hotel And Spa Torres del Paine National Park, Torres del Paine National Park ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Torres Del Paine, Torres del Paine National Park, Chile

Rio Serrano Hotel And Spa offers a comprehensive experience in the Torres del Paine National Park hotel with various leisure and dining options. This 4-star accommodation features a spa, bar, and a store for technical clothing. Guests can indulge in unique culinary experiences while enjoying stunning views of the surrounding landscapes.

Rooms & Amenities

The rooms at Rio Serrano Hotel And Spa include superior, standard, and standard plus types, all equipped with amenities such as a minibar, safe, and complimentary WiFi. The superior room features a large window offering views of the Serrano River and the Torres del Paine mountains. Each room type is designed with elements reflecting the local landscape.

Dining Options

Dining options include the 'qawasqar' restaurant and the 'De Agostini' bar, where guests can enjoy local dishes created by chef Walter Leal. The grill area serves traditional lamb on a stick, iconic to the region's gastronomy. Signature cocktails feature regional elements and a selection of wines is available.

Leisure & Activities

Leisure facilities include a heated pool nourished by glacial waters, a spa offering various treatments, and a wellness area with views of the mountains. The hotel provides excursion services through The Massif, which organizes trips within the national park. An outdoor terrace offers stunning views, ideal for stargazing and experiencing the Patagonian environment.

Services & Facilities

Services at Rio Serrano Hotel And Spa include 24-hour reception and complimentary transfers to nearby airports. A gift shop offers technical clothing and souvenirs, while the hotel organizes various programs tailored to guests' interests. The property also features common areas designed for relaxation, such as a lounge and a cinema room.

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Getting around

A list of all available modes of transport

City Center

Torres del Paine National Park 9.1 mi

Airports

Aeropuerto Teniente Julio Gallardo (PNT) 47.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Baggage storage

24-hour services

General

Wi-Fi
Elevator

Dining

Restaurant
Bar/ Lounge area

Spa & Leisure

Swimming pool

Room features

In-room safe
Balcony

Media

Television
Telephone

Location

Torres Del Paine, Torres del Paine National Park, Chile

Map view

Torres Del Paine, Torres del Paine National Park, Chile

City landmarks

Torres de Paine

Mirador Cuernos Del Paine

3.0 mi

Restaurants

Quincho Pampa Lodge

1100 ft

Lote 1

Reviews and Ratings

Feedback from previous guests about their experience.

76%

liked the hotel and would stay again

Stunning mountain views

Modern, clean facilities

Poor transport options

Inconsistent service

7.6/10

Very good

Rooms

8.0

Location

9.0

Service

6.5

Dining

6.4

Kevin

United Kingdom, February 2025

6.8/10

The hotel offers a clean and modern atmosphere with great facilities and stunning views of the nearby mountains. However, the location is a bit far from the main attractions and the service can be inconsistent, especially concerning transport options around the park. Overall, it’s a nice place if you have your own vehicle, but it may not be ideal for everyone.

Rooms

9.0

The rooms were spacious and comfortable, featuring breathtaking views from the bedroom window. I particularly enjoyed having a balcony facing the massif.

Service

5.0

Service was a mixed bag; while the restaurant and bar staff were generally good, the excursions team was often unhelpful and inflexible.

Location

6.0

The hotel is located just outside the national park in a valley along the winding Rio Serrano, providing stunning views of the Torres del Paine massif. However, it is quite a distance from the main hiking trails, which was a bit disappointing.

Dining

6.0

Dining options were average; while the views were great, dinner was just okay and breakfast could have offered more hot food choices.

Facilities

8.0

The hotel features a fantastic pool and spa area, which I really enjoyed. Overall, the amenities were modern and well maintained.

Stunning mountain views

Poor transport options

Kathleen

United Kingdom, November 2024

8.0/10

I had a wonderful stay at this hotel with stunning views of Torres del Paine. The lodge is beautiful, and the excursions were genuinely fantastic, led by knowledgeable guides. While the food was decent, it wasn’t remarkable, and the service experience left room for improvement, particularly during check-in and check-out. Overall, it was a lovely experience, especially the views and activities.

Rooms

9.0

The room I stayed in was spacious and featured a lovely balcony with amazing views of the massif. It had a massive bed and was very comfortable.

Service

6.0

The service was inconsistent; while the excursion staff were great, other interactions were less than ideal, especially at check-in and during meals.

Location

10.0

Nestled in a valley along the winding Rio Serrano, the hotel offers stunning views of the mountains, which makes it a breathtaking location.

Dining

7.0

The dining experience was alright—most dishes were based on local ingredients, but I would have preferred more vegetable options. The buffet during meals was more than adequate, but not extraordinary.

Facilities

8.0

The facilities were nice, with inviting sitting areas and a lovely deck facing the views, which added to the experience.

Edward

United Kingdom, November 2024

8.6/10

I had a wonderful experience at this resort with stunning views of Torres del Paine. The all-inclusive package made my stay hassle-free, and the service was exceptional. However, I found the excursions poorly explained and the dining menu could use some variety over a longer stay.

Rooms

9.0

Our room had an incredible view of the mountains and was bright and inviting.

Service

Location

10.0

Situated in a valley with breathtaking views of the snow-capped peaks, the location is simply unbeatable.

Dining

7.0

The food was generally good, but after a few days, the menu became kind of repetitive.

Facilities

8.0

The swimming pool and spa were great for relaxing after long hikes.

Georgia

United Kingdom, October 2024

7.8/10

Staying at this hotel was a memorable experience, thanks to its stunning location and excellent excursions. However, the room I initially booked was not ideal due to its layout, and I felt the dining prices were a bit steep. Overall, the service was commendable, and if you can secure a room with a better view, it's definitely worth it.

Rooms

6.0

The first room I had was under the eaves, making it a bit challenging to navigate with its slanted ceiling. Thankfully, I was able to switch to a better room with an amazing view of the mountains.

Service

9.0

The staff was exceptional, especially at the front desk, who handled my reservation mix-up graciously and made my stay much more enjoyable.

Location

10.0

Situated just outside the national park, the hotel boasts killer views of the snow-capped mountain peaks, making it an incredible place to unwind.

Dining

7.0

Dining here had its highs and lows; the food was good, but I found it overpriced for what was offered. I enjoyed some seafood, but the vegetarian options were a bit limited.

Facilities

7.0

The facilities provided a nice experience overall, although I faced some inconveniences at the spa regarding locker availability and shower amenities.

Victor

United Kingdom, October 2024

7.0/10

I had mixed feelings about my stay. The views from the rooms are absolutely stunning, but I encountered significant issues during my visit, particularly with the initial room and service. However, the amenities like the spa and excursions were highlights that made my experience better in the end.

Rooms

7.0

The rooms offered breathtaking views of the mountains, especially from the superior room that I was eventually moved to. However, the initial room had a strong smell of smoke and dampness, which was quite unpleasant.

Service

6.0

Service varied greatly. While the front desk seemed overwhelmed and initially unhelpful, once I spoke with guest services, things improved dramatically.

Location

9.0

The location just outside the national park is fantastic, providing easy access to the park's beauty and plenty of opportunities for excursions and activities.

Dining

5.0

Dining was a mixed experience. While the dinner options were tasty, I found the portion sizes disappointingly small for the price, leaving me feeling hungrier than when I arrived.

Facilities

7.0

The hotel has wonderful facilities, including a lovely spa and a restaurant with great ambiance, but some aspects felt more like a 3-star experience in terms of room quality.